Shipping Policy
Shipping Policy
Effective Date: October 21, 2026
Last Updated: October 21, 2026
This Shipping Policy explains the order processing and delivery arrangements for purchases made through KUHBAQ.
1. Order Processing Time
The standard order processing time is 1–3 business days after payment confirmation.
Processing time covers order verification, preparation, and handling before the package is dispatched. It does not include shipping transit time.
Processing may take longer during holidays, peak shopping periods, or when an order requires additional verification.
If an unexpected delay significantly affects your order, please contact our customer service team.
2. Shipping Time
The estimated shipping transit time is 7–15 business days after dispatch.
This is an estimate rather than a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather, public holidays, and other circumstances beyond our reasonable control.
The total estimated delivery time consists of the processing time plus the shipping transit time.
Under normal circumstances, the combined estimated timeframe is approximately 8–18 business days, excluding unexpected delays.
3. Shipping Destinations
Available shipping destinations and shipping methods are displayed during checkout where supported.
Shipping availability may vary by product and destination. If we cannot ship an order to the address provided, we will contact you regarding the available options.
4. Shipping Fees
Applicable shipping charges will be displayed at checkout before you complete your purchase.
Any free-shipping offer is subject to the conditions stated in the relevant promotion or offer.
Please review the final order total before submitting your payment.
5. Order Confirmation and Tracking
An order confirmation may be sent to the email address provided at checkout.
Where tracking is available, tracking information will be provided after dispatch. It may take some time for the carrier's tracking system to display the first update.
If you have questions about your shipment, contact service@kuhbaq.com and include your order number.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address and contact information.
If you need to correct an address, contact us as soon as possible. We cannot guarantee changes after an order has been processed or handed to the carrier.
Incorrect or incomplete address information may result in delivery delays, additional charges, or unsuccessful delivery.
7. Delayed, Lost, or Damaged Shipments
If your order appears delayed, lost, or damaged during transportation, please contact our customer service team with your order number and any available tracking information.
We will review the circumstances and assist with the next steps. Any replacement or refund will be handled in accordance with applicable law and the circumstances of the order.
8. Customs and Import Charges
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Responsibility for these charges depends on the terms presented at checkout and applicable law. Customers should review relevant requirements before placing an order.
9. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Please contact customer service before returning an item and follow the return instructions provided.
10. Contact Information
Store Name: KUHBAQ
Legal Business Name: Novus Commerce Inc.
EIN: 42-4737034
U.S. Company Address: 400 NORTH MAIN AVENUE, SUITE 206, SIOUX FALLS, SD 57104
Email: service@kuhbaq.com
Customer Support Hours: 9:00 AM–5:00 PM, Monday–Saturday