Return & Refund Policy

Effective Date: October 21, 2026

Last Updated: October 21, 2026

At KUHBAQ, we aim to provide clear and fair return and refund procedures for our customers.

1. Return Period

Customers must contact us to request a return within 30 days of receiving their order.

To initiate a return, email service@kuhbaq.com with your order number, the item you wish to return, and the reason for the request.

Returns must be approved by our customer service team before the item is shipped back. Items sent without prior authorization may experience processing delays.

2. Return Eligibility

To qualify for a return, products should generally be:

• Unused and in their original condition.

• Returned with original packaging, accessories, and components where applicable.

• Accompanied by the order number or proof of purchase.

For pet products, items that have been used by an animal, contaminated, or damaged through improper use may not qualify for a change-of-mind return, subject to applicable law.

This does not affect any rights you may have regarding defective, damaged, or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact service@kuhbaq.com as soon as possible.

Include your order number, a description of the issue, and clear photographs where appropriate. We will review the situation and advise you on the available resolution in accordance with applicable law.

4. Return Packaging Requirements

Customers must package returned products securely to prevent damage during transportation.

Please follow these requirements:

• Use the original product packaging where possible.

• Place the product in suitable outer packaging for shipping.

• Include all relevant accessories, components, and documentation supplied with the product.

• Include your order number or the return authorization information provided by our customer service team.

• Use appropriate protective materials to prevent movement or damage during transit.

• Retain the shipping receipt and tracking number until the return has been resolved.

Please do not place shipping labels directly on the product's retail packaging if doing so could damage it.

Products damaged during return shipping because of inadequate packaging may require additional inspection before a refund decision is made.

5. Return Shipping Costs

For change-of-mind returns, including cases where a customer no longer wants the product or selected an unsuitable item, the customer is responsible for return shipping costs, unless otherwise agreed or required by applicable law.

If an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, please contact us before returning it. We will review the issue and provide instructions regarding the appropriate return shipping arrangements.

Original shipping charges and any additional fees will be handled in accordance with applicable law and the circumstances of the return.

6. Return Address

Please contact our customer service team and obtain return authorization before sending any product back.

Designated Return Address:

ROOM 68 FLAT D 2/F WAH HING INDUSTRIAL BUILDING NO. 2-6 MAKOK STREET TSUEN WAN NT

Please confirm the complete mailing details with our team before dispatching your package.

7. Refund Processing

After an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method, subject to applicable law and payment provider procedures.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

8. Exchanges

Exchanges are subject to product availability and approval. Please contact customer service if you would like to exchange an item.

If an exchange is unavailable, we will explain the applicable return and refund options.

9. Order Cancellations

If you wish to cancel an order, contact service@kuhbaq.com as soon as possible.

Cancellation cannot be guaranteed once an order has been processed or dispatched. Any approved cancellation or refund will be handled in accordance with applicable law.

10. Contact Information

Store Name: KUHBAQ

Legal Business Name: Novus Commerce Inc.

EIN: 42-4737034

U.S. Company Address: 400 NORTH MAIN AVENUE, SUITE 206, SIOUX FALLS, SD 57104

Email: service@kuhbaq.com

Customer Support Hours: 9:00 AM–5:00 PM, Monday–Saturday

Nothing in this policy limits consumer rights that cannot lawfully be excluded or restricted.