Frequently Asked Questions
Frequently Asked Questions
What products does KUHBAQ offer?
KUHBAQ offers pet-related products and accessories. Please review each product page for current availability, specifications, dimensions, and usage information.
How can I contact customer service?
Email service@kuhbaq.com or call +86 18475950404.
Our stated customer support hours are 9:00 AM–5:00 PM, Monday–Saturday.
How do I check my order status?
Please refer to your order confirmation and any shipping or tracking information provided. If you need assistance, contact us with your order number.
Can I change or cancel my order?
Contact customer service as soon as possible. Changes or cancellations may not be possible after an order has been processed or dispatched.
What should I do if my item arrives damaged or incorrect?
Contact service@kuhbaq.com with your order number and a description of the issue. Photographs may help us review the problem and determine the appropriate next steps.
How do I return an item?
Contact customer service before returning any product. Provide your order number and the reason for the return. We will review your request and provide instructions where applicable.
Who pays for return shipping?
For change-of-mind returns, customers generally pay return shipping costs unless otherwise agreed or required by law. If an item is defective, damaged, or incorrectly supplied, contact us before returning it.
Where should I send a return?
The designated return address is:
ROOM 68 FLAT D 2/F WAH HING INDUSTRIAL BUILDING NO. 2-6 MAKOK STREET TSUEN WAN NT
Please obtain authorization and confirm the complete mailing details with customer service before sending a package.
When will I receive my refund?
After an authorized return is received and assessed, we will notify you of the outcome. Approved refunds are generally issued to the original payment method, subject to applicable law and payment-provider processing times.
Who operates KUHBAQ?
KUHBAQ is operated by Novus Commerce Inc.
U.S. Company Address: 400 NORTH MAIN AVENUE, SUITE 206, SIOUX FALLS, SD 57104
EIN: 42-4737034
For further assistance, contact service@kuhbaq.com.